Janice Mastrangelo

310-941-2422 | janicemastrangelo@gmail.com

www.linkedin.com/in/janicemastrangelo

 

SUMMARY

A senior account and financial analyst, providing assessment and support to management and operations. Known for excelling in demanding roles and achieving results through diligent evaluation and leadership. Highly driven and multi-disciplined, can expertly determine priorities, recognize opportunities, and handle multiple demands consecutively in fast-paced environment.

EXPERIENCE

Yusen Logistics Americas, Long Beach, CA                                                                               2021 – 2023

Financial Analyst

·       Responsible for providing regional & operations management team with comprehensive financial analysis and support for over 10 warehouse facilities in central, south, and east regions in the US.

·       Collaborate with accounting and operations management team to perform audits on revenue and expenses.

·       Determine financial status of each facility by analyzing and comparing forecasts with actual reports.

·       Improve facilities’ financial status by analyzing results and variances, identifying trends and making recommendations.

·       Reconcile transactions by comparing and correcting data.

·       Conduct assigned duties to collect, summarize and analyze financial results of operating activities.

·       Assist in preparation of special studies, reports, budgets, and forecasts.

·       Validate data, develop and maintain reports using Pivot tables, XLookup and VLookup to support the organization accounting function as required.

Anton Paar USA, Inc., Torrance, CA                                                                                         2020 – 2021

Customer Service Manager

·       Responsible for accurate and timely processing of entire sales process according to company guidelines, standards and policies.

·       Performs credit checks on new and existing customers. Analyzes and evaluates customer credit worthiness and assigns payment terms.

·       Approves discounts on instrument pricing based on corporate policy. Ensures discount policy is not violated by sales force.

·       Determines customer’s tax status and ensures sales tax law compliance.

·       Supports sales force and customers on order and billing inquiries.

·       Maintains instrument demo loaner database & proper inventory level in sales region.

·       Ensures accurate coordination of information in SAP and CRM.

·       Works with other management members of the administration group.

·       Runs SAP reports to ensure compliance with internal SD procedures.

·       Prepares SAP based reports for CAO and other members of management.

Solver, Inc., Los Angeles, CA                                                                                                      2013 – 2019

Senior Account Analyst                                                                                                                      2015 – 2019

·       Responsible for recurring billing on software enhancement and cloud renewals for 2,700 global clients valued more than $7M, while utilizing Microsoft Excel for detailed licensing status and product pricing.

·       Clients include professional sports teams, municipalities, coin-operated machinery companies, medical providers, fine dining, Credit Unions, and water districts.

·       Promoted client retention by assessing client needs and mitigated user issues working with technical services and consulting team to reduce churn.

·       Analyzed data from recurring billing, overlaid with the customers’ business and product data, to produce strategic recommendations for software enhancement and cloud subscriptions.

·       Coordinated with development teams in Los Angeles and Oslo in identifying clients for beta testing.

·       Performed monthly reconciliations focused on renewal transaction royalties for a sister company involved in software development using Advanced Recurring Contract Billing (ARCB).

·       Collaborate with the CEO, COO, and CCO in the development of offerings to increase revenues, including discounts, learning promotions, and other incentives suggested by billing data.

·       Work with IT to identify data to be pulled from MS Great Plains to MS Dynamics 365 to ensure proper characterization of client’s status and opportunities for additional sales.

·       Train & supervise temporary employees within Accounting department.

Customer Success Manager                                                                                                        2013 – 2015

·       Nurtured client relationships by providing post-sale support working with customers and technical teams.

·       Helped growth company revenues from $426K in 2012 to over $2.1M in 2015 using MS GP

·       Forecasted future business opportunities to upsell licenses, consulting services, and software training.

·       Ability to explain technical information to non-technical users, including accountants and financial analysts, using the software for financial reporting, budgeting, and forecasting.

·       Adept at translating customer issues to technical staff resulting in more efficiently resolution of user issues.

·       Developed in-house renewal process and policies while managing recurring billing on software and SaaS.

·       Identified champions, power users and customer references through interviews and surveys using Survey Monkey.

J D Factors, LLC, Rolling Hills Estates, CA                                                                               2006 – 2013

Account Executive

·       Managed 35 commercial accounts for small to medium-size companies, including freight shipping, apparel, and medical staffing.

·       Performed post-sale business analysis on clients’ accounts receivables and assessed changing business needs.

·       Develop client portfolio by assessing the credit risk posed by current clients’ accounts and prospective business partners.

·       Secured purchase orders with debtors to ensure successful business transactions.

Crystal, Ltd. (Crystal Cruises), Los Angeles, CA                                                                        2004 – 2006

Account Executive

·       Managed and acted as corporate liaison for top national accounts and regional travel, including American Express Centurion Travel, AAA Travel, Virtuoso, and Blue Silver (Belgium).

·       Organized familiarization trips for top travel agents, providing education and experience with Crystal’s products.

EDUCATION

Pepperdine Graziadio Business School, Los Angeles, CA

Master of Business Administration, Business Analytics Aug 2022

California State University, Dominguez Hills, Carson, CA

Bachelor of Science in Business Administration, Information Systems Security May 2012

SOFTWARE SKILLS

MS Office – Word, Excel (Vlookups, Pivot Tables & IF Statements), PowerPoint & Access, MS Dynamics (D365), Solver, SAP, Visio, MS Great Plains (GP), Confluence, and Salesforce

 

 

  • Updated 5 months ago

To contact this candidate email janicemastrangelo@gmail.com

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